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Claroty Customer Experience

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Overview

At Claroty, your satisfaction is our priority. Partner with us and experience the difference of customer care excellence in safeguarding your digital assets.

Today’s security leaders require organizations to continuously monitor for new threats and then challenge their teams to continuously evolve their policies, people, and technologies in response. In this environment, success hinges on continuous assessment and evolving to the changing world through a secure and dynamic operating model.  

At Claroty, our commitment to excellence extends beyond providing top-tier security solutions; it embodies our dedication to unparalleled customer care. We prioritize your peace of mind, understanding that your trust in our platform is paramount. With a relentless focus on your satisfaction, we promise:

Transparent
Communication

We believe in open and transparent communication, keeping you informed every step of the way and fostering a relationship built on trust and collaboration.

Rapid
Response

Time is of the essence in the realm of cybersecurity. Our dedicated team is on standby, ready to address any concerns or issues promptly, minimizing downtime and maximizing efficiency.

Ongoing
Education

Knowledge is key to staying ahead of cyber threats. We are committed to providing ongoing education and resources to empower you and your team with the latest insights and best practices in cybersecurity.

Continuous
Improvement

We never rest on our laurels. Through continuous innovation and improvement, we strive to exceed your expectations and set new standards of excellence in software security.

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At a Glance

The Claroty Customer Experience team ensures your success through technical and program expertise and is uniquely qualified to guide you to operational maturity. Backed by resources across all of Claroty’s organizations, the team provides unique tools and best practices that will accelerate deployment, improve architectural stability, and enhance your security operations.

Your Customer Experience

Onboarding

Your journey begins with a seamless and efficient Onboarding phase, starting with an introduction-focused Kick-Off Meeting. We'll introduce you to the dynamic features of our Customer Portal and our online training system. We will also host a comprehensive Discovery Session. The goal is to grasp a deep understanding of your cyber security needs and objectives, and align them with our cutting-edge technology.

Adoption

Our focus then transitions to Adoption, guided by our Subject Matter Experts (SMEs). This phase is about turning the insights gained from the discovery session into tangible value, and encompasses an in-depth exploration of the core values of Claroty Technology. Our SMEs will guide you through a personalized series of experiences, designed to unlock the full potential of Claroty across several key areas of focus:

Exposure
Management:

Leverage exploitability and the impact of risk on business operations for exposed assets in order to create a programmatic approach to CPS-specific continuous threat exposure management.

Network
Protection:

Provides the industry’s first out-of-the-box zone and communication policy recommendations for various CPS based on in-depth insight into operational context and best practices, driving network segmentation and anomaly detection.

Secure
Access:

The only purpose-built secure access solution using the industry’s deepest asset profiles and policies to provide privileged access and identity management & governance within a single, unified platform.

Threat
Detection:

Detect known and unknown threats, as well as operational alerts - protecting the integrity and enhancing the security of operational environments.

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